Tickets can be purchased online in advance via our official ticketing platform linked on the event website. We recommend buying in advance to guarantee entry.
On-the-door tickets may be available, subject to capacity. Advance tickets are cheaper and priority is always given to pre-booked attendees.
Autograph tickets are not sold in advance. They can be purchased on the day of the event, subject to availability, and can be paid for by cash or card.
Children under the age of 5 receive free entry.
Child entry tickets apply to children aged 5–11.
Adult entry tickets apply to anyone aged 12 and over.
Entry tickets are non-refundable and non-transferable unless the event is cancelled in full. Please check the full Terms & Conditions before purchasing.
Book a standard entry ticket for the person you are caring for. A complimentary carer ticket will be issued on the door upon arrival.
If the person using the carer ticket wishes to take part in any activities, including (but not limited to) autographs, photo opportunities, or cosplay competitions, they must hold a fully paid entry ticket.
If you lose your confirmation email, you can usually re-download your ticket from the ticketing platform or contact customer support with your booking details.
Event opening and closing times are published on the event website and ticket page. Times may vary by day, so check your ticket details before attending.
The full venue address, travel information, and directions are listed on the event website. Please allow extra time for travel during busy periods.
Yes. The event is family-friendly and welcomes attendees of all ages, subject to the age and supervision rules outlined in the ticket information.
This depends on the venue. Food and drink availability is managed by the venue, so check the venue’s website for details before attending.
This depends on the venue. Food and drink availability is managed by the venue, so check the venue’s website for details before attending.
Re-entry is permitted on the same day, subject to hand stamps or wristbands issued at the door. Always check with staff before leaving the venue.
Yes. Guests, schedules, and activities are announced in advance via the event website and social media channels. Guests are subject to change due to their professional schedule.
If a guest cancels, refunds are handled as follows:
Entry tickets are not refundable and will remain valid for the event unless the event itself is cancelled in full.
Photoshoot tickets (and other guest-specific add-on tickets) will be automatically refunded if the guest associated with that ticket cancels.
Refunds are guest-specific only. The cancellation of a guest does not entitle the ticket holder to a refund on entry tickets or unrelated add-ons.
Yes, you can have more than one person in the photo op. Each person is required to have their own photo op ticket and you will each get a photo to take home.
Yes, but if the photoshoot is busy, make sure the photographer is aware. Please remember to keep your poses simple and be ready to pose as soon as you are next to the guest.
At the moment we don’t offer digital versions of photos. It’s something we’re looking into for future events, but for now only printed photos are available on the day.
Our prints are 6×9.
Yes! We encourage people in costume. We have a dedicated Cosplay Zone where you will find our fantastic Cosplay Guests and our Cosplay stage.
Our Cosplay Masquerade is very popular so pre-registration is advised. Follow this link for more information
All rules regarding cosplay can be found here
We recognise that getting a photo with a guest can be important. Therefore, when you meet the guest to obtain your autograph, there is usually no further charge for taking a photo with them.
Please also bear in mind that whilst guests are often willing to pose for photos with fans, there may be many reasons why they decline. If this happens please do respect their wishes – there will be signs clearly on display to indicate when photography is not allowed and this includes taking photos of them in the autograph area.
However, as the day progresses, it does sometimes become necessary to stop photos in order that the guests can get through demand and meet more people, otherwise there would be fans that would go home not having met them at all.
Getting memories of your visit is part of the experience so we do permit photography at the events. Please be respectful of any areas where it is advertised that it is not permitted. Also it is courteous to ask permission to those you are photographing. Many of our cosplayers want to share their outfits with you but be nice to each other and respectful of their wishes.
The use of video cameras is permitted in the exhibitor’s room, although we would advise asking someone’s permission before filming them. All we ask is that you use your discretion and not to film anyone that doesn’t want to be filmed (this goes for fans, staff and dealers as well as guests).
Video Cameras and video/sound recording equipment (including the use of recording facilities on mobile phones) is NOT allowed into Guest Talks or screenings. This is for a number of reasons both legal and practical.
When these signs are posted it means that the guest has requested either no posed photos taken or no photos taken while they are at their table. This can be requested for a number of reasons and we ask that you respect it.
Entrance to the free talks are on a first come basis. The area is emptied after each talk to allow fairness.
If you are interested in becoming a trader please see the trader section of the website
If you are interested in becoming a volunteer please see the “Join The Team” section of the website
We have a number of people who want to meet our guests and as such it is not always possible to allow people to just come up for a chat, particularly when they have a large queue. If the guest has a quiet queue, however, you are welcome to have your chat.
If at any point during the day you have any issues, your first port of call would be to speak to any of our crew (wearing Creed lanyards) but if for some reason they can’t help, you can ask to speak to someone on our sales desk.
Please note that it is very hard for us to rectify any issues you have after the event so please do highlight these at the time so we can assist in making your visit enjoyable.
Our activities can occur throughout the whole day so please keep this in mind when booking travel arrangements. We are not able to expedite you in the queues or move activities due to travel arrangements being made too early or late.
